Adelphi University School of Social Work is fully committed to conducting all activities in strict conformance and will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the Director in consultation with the members of the Executive Advisory Committee, Adelphi University SSW.
While the Department of Continuing Education and Professional Development goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues which come to the attention of the staff which require intervention and/or action on the part of the Continuing Education staff or an officer of Adelphi University SSW. This grievance procedure form serves as a guideline for handling such grievances.
Complainants should seek to bring their complaint to the attention of the Director of Continuing Education and Professional Development using the procedure as soon as possible following the occurrence of a problem and ideally within one calendar month. Many complaints can be dealt with quickly and effectively in this manner, without recourse to formal procedures. The complaints procedure has been designed with this in mind.
Those who experience a problem with any service provided by the Department of Continuing Education and Professional Development, should normally first raise the matter with the person responsible. If informal discussion does not resolve the situation satisfactorily, the Director responsible for the area to which the complaint relates should be approached, in person or in writing. (If the initial complaint relates to the Director or equivalent, then at this point, there should be recourse to the formal procedure set out below). The complainant should state any remedy sought. A prompt response can be expected.